New Retail Industry Podcast Launches

The first episode of The Retail Exchange, a new retail podcast series that throws a spotlight on key issues affecting instore performance, with insight and opinion from senior figures from within the industry, is now available to download. Hosted by former-BBC journalist and broadcaster Declan Curry, episode one of The Retail Exchange is titled ‘Stores […]

British consumers dissatisfied with festive retail customer experience so far

Eptica research also finds three quarters shun Black Friday onlineReading, UK, 2 December 2015 – Despite record UK sales of £1.1 billion on Black Friday, British consumers are much less satisfied with retail customer service compared to Christmas 2014. 21% of consumers complained that it was impossible or extremely difficult to find information on retailers’ […]

15 Small Victories That Make Retail Workers Happy

It’s these moments that make showing up to your retail job worth it. When a customer shows up a minute after you close and you pretend not to see them trying to get in: ~Looks everywhere but towards the door~ When you ~coincid… BuzzFeed – Culture